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Frequently asked questions

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General questions

We are a wholesaler company, we only supply printed promotional gifts to companies and organisations with a tax number.

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The minimum order value is HUF 25 000 net. For certain products - e.g. custom made production - the minimum orderable quantity is the quantity specified by our supplier.

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Questions about prices

Yes. Ask a quote even if you can't find the product you're looking for in our webshop. Please send a photo of the item and provide all the information you know about it.

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When ordering on the webshop, we offer an additional 2% discount on top of the regular discount.

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Without logging in you see listprices, logging in you will see your prices reduced by your own discount.

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In the webshop, you will always see the current discounted prices for the most common printing technics and for average quantities. You should ask for a quote if the cost of imprint cannot be calculated using the automatic calculator: for example, you need more than one place to apply the logo, or you want to order more than one colour of a model with the same graphic or you want to order more than the discount tiers indicate.

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Questions about products

A large number of products are available as samples (about 6000 samples in total), which can be borrowed for an agreed period of time. If a sample is not returned to us, we will invoice it you. Visit our showroom in case you want to check out many samples.

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Damaged, defected or malfunctioning products can be returned, exchanged or credited.

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Products suitable for data storage (e.g. flash drives) are subject to royalties under Hungarian law, depending on capacity. The royalty is not included in the prices shown in our webshop and will be indicated in the order confirmation. If you were exporting these products you have to check the royalty obligations in the destination country.

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We are the exclusive distributor in Hungary for several large promotional products distributors, whose offerings may overlap, especially for the most popular products. In our webshop, we show products even if there is an alternative, as these products may differ in quality and price.

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The most popular products are sourced directly from China and are marked with a CD code at the end of the item number. In case of temporary stock shortages, the same products of the same quality can be obtained from a European warehouse at a higher price.

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Logo issues

The delivery date depends on many factors: quantity, availability of graphics, technology and seasonality, so we do not yet show the delivery date in the webshop. When placing an order, please check the deadline with your account manager.

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We will prepare a visual design for you if you place an order with us. Once the artwork is approved, we will start decorating the ordered quantity. After the visualisation plan has been approved, no changes can be made.

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If necessary, we can provide a printed sample. An artwork and a blank sample is usually sufficient assurance of the final result, but for large quantities of decorations with many colours we ourselves think that a printed sample is necessary. In such cases we do not charge extra for the sample. For low volume orders, we will charge a sample printing fee, which is all the cost of printing 1 pc.

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Only products purchased from Reklámajándék.hu can be printed in our printing workshop. This way we can replace the product immediatelly in case of printing mistake or damaged product. We will be happy to recommend printing workshops with whom you can directly arrange the labelling of products purchased elsewhere.

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During the printing process each product is handled, unpackaged, packed one by one. The goods might be damaged, a quality problem may be discovered, or human error may occur during the printing process. In this case, if we are unable to replace the defective item immediately because we do not have it in stock locally, the lower quantity will be delivered and invoiced. If you wish to receive an exact quantity, please let our colleague know when placing your order. This may cause a delay in the delivery date.

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Yes, you can buy blank items. But in case you are not buying for promotional purposes but wish to retail the products, you will be responsible for the related legal obligations.

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In the webshop, you can upload the file after adding the product to your shopping cart.

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Engraving carves the top layer of the product using conventional or laser technology. The colour of the engraved surface is determined by the colour of the material underneath the upper surface. Unlike other technologies, engraving is not printing and therefore colour cannot be requested.

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Small prints can be made on slightly curved surfaces using the pad printing technique. Thin lines and fine graphics can also be beautifully printed using this technology. Screen and transfer printing can be used to print logos on textiles up to A4 size. You can find out more about all the technologies here: About printing

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Metal products are not immediately repackaged after padprint, as the print needs 4-5 days to dry for durability. The imprint can be easily rubbed off a metal product that has been repackaged immediately.

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Please check out all the printing technics here: About printing

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The decoration of ceramic mugs is dishwasher safe. Decorating is done by high-fire at 800 degrees on porcelain and ceramics. The paint is fixed in the product material, but we cannot guarantee the accuracy of Pantone colours. The preparation time is longer compared to low-heat firing. It is mainly used for cups and interior emblems.Low-heat firing is done at 180 degrees. In that case the print is fixed with a protective sheets. The same process can be used on ceramics, porcelain, glass and metal. The correctness of Pantone colours is guaranteed (except for certain metal products). You can find out more about all the technologies here: About printing

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For high quality imprint, it is essential that you upload or send your logo or graphic in vector graphics format (.cdr, .ai, .eps or .pdf). For non-direct colour printing (i.e. four-colour printing), please provide a file with a resolution of at least 300 dpi (.jpg, .tif, .psd, .gif).

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Questions about delivery times

Discuss the delivery cost with your account manager.

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Yes, we can send anonymous parcels if needed. Please indicate your request to your account manager when placing your order.

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You can pick up the products in person on working days between 8.00 and 18.00, or we can arrange the delivery by courier service. The cost depends on the number of parcels and the value of the order.

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In the webshop by clicking on the selected product, the STOCK INFO field shows the current stock status. The data is updated every hour.

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We cannot predict the exact time of the shipment arrival by hours and minutes. We plan the transport with economic and ecological considerations in mind and deliver the orders according to this plan. If you give us your telephone number and indicate in advance that you would like to receive a call before the delivery, the carrier will let you know when the parcel arrives.

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Webshop issues

You don't need to register to place an order, but if you want to track the status of your order online, you can do so.

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Enter the quantity of the product you want on the webshop, enter the logo information then you will see the price.

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The final amount of the order depends on many factors: it may vary from the online order, for example, due to the logos and the availability of the products. We therefore do not wish to ask for an advance payment when you place your order, but only after the order has been finalised, based on the invoice issued by the account manager.

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In the top right hand corner of our webshop, you will see a Sing up link after clicking on the Login button. The information you provide will be verified by our colleague and your customer account will be activated.

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Reklámajándék.hu Ltd. © 1991-2024

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Reklámajándék.hu Ltd. © 1991-2024
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